UBTgo support
Our Customer Support team’s UBTgo experts are ready to help you make the most of our digital banking tools. They can answer questions, help unlock your UBTgo account, and even help you learn how to use new features.
Credit card support
Our Customer Support team can provide help with your Union Bank & Trust credit card. Whether you need to place a travel notification, report fraud, or just need help with a bill, don’t hesitate to give them a call.
Debit card help
If you have balance questions, need help with possible fraud, want to put a travel notification on your account, or have other debit card needs, our experts are ready to help with whatever you need. Simply give our team a call.
Our People Make the Difference
At UBT, your money has people
We’re a family-owned bank that cares about our customers, the communities we serve, and each other. When you call or chat looking for support, you are talking to real people (like Jesse) who really care.
Need Answers After Hours?
Stop By a Branch
We’re always glad to see you!
Need to visit one of our branches for some one-on-one assistance? At UBT, we have numerous locations conveniently located to make it easy to stop by and get help from a friendly face. Click below to find the branch nearest you!
UBT Customer Support
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Frequently Asked Questions
Zelle®️ QR code provides peace of mind knowing you can send money to the right person, without typing an email address or mobile number.
To locate your Zelle®️ QR code, log into UBTgo, click “Send Money with Zelle®️”. Next, go to your “Zelle®️ settings” and click “Zelle®️ QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle®️ QR code. To receive money, just share your Zelle®️ QR code.
To send money, log into UBTgo, click “Send money with Zelle®️”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle®️ QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
Great question! As you work on a mortgage with your loan officer, they’ll go over all the terms and conditions and give you a disclosure with an itemized list of what you can expect to pay every month. Most mortgages will include your principal payment, interest, and escrow. Click here to get an in-depth explanation of all these terms and more.
That’s the best way to do it! We’ve made making a loan payment as easy as possible. Here’s how:
The best way to regularly pay your mortgage is to set up automatic loan payments through UBTgo on a desktop computer or via our mobile app. After logging in, choose your mortgage from the list of accounts on your dashboard, then choose Make a Payment from the list of options. Choose the recurring payments option and pick the day of the month you’d like your payments to automatically pull from your account.
One-time automated payments can be made using the instructions above and choosing the One-Time Payment option. Or make a one-time automatic payment via phone by calling 888-267-1262. (Fees may apply for this service.)
You can make your payment whenever the mood strikes. If you prefer to make payments every two weeks, you can use the instructions for online payments above to get it done. Please note that you’ll want to make sure your second payment pays the mortgage in full on or before your payment due date to avoid the payment being late.
Here are a couple ways to save on your mortgage:
- A surefire way to save on your mortgage is to pay extra. The extra amount is posted to your principal balance and will save you on interest on that amount.
- End your PMI period early. If you put down less than 20% on a conventional mortgage, you’ll be required to pay private mortgage insurance to protect your bank from default. Once you cross that 20% equity threshold, however, you’re no longer required to pay PMI. Making extra payments is a great way to cross that threshold!
- Improving your credit is another great way to pay less. The higher your credit score, the lower your interest rate — and that means less paid to the bank every month!
An escrow account allows your financial institution to pay the required homeowners insurance and property taxes for you. You pay a portion of your taxes and insurance premiums with your monthly mortgage payment, and we hold them in a separate escrow account for you. When your taxes or insurance premiums come due, we pay them on your behalf with the funds in your escrow account.
✳Message and data rates may apply.
