UBTgo Mobile App
Carry your bank in your pocket
If you have your mobile device, you have your bank. The UBTgo app lets you do nearly everything you can do on the desktop, right from the palm of your hand. And with the latest release, we’ve made lots of improvements that make your UBTgo experience even better:
- Faster, easier mobile check deposit
- A clearer picture of your account balances for easy scanning
- Speed enhancements and a sleek updated design
- And much more
Download the new release today from your device’s App Store and enjoy a better mobile banking experience.
Save yourself a trip to the mailbox
Binge-watching shows is fun. Remembering to pay your cable bill is not. Set up your bills to be paid automatically, on whatever day you choose, with BillPay from UBT. There are no monthly fees, and you can even transfer money between your accounts at different financial institutions and set up reminders for upcoming bills.
Frequently Asked Questions
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your mobile app using just their email address or U.S. mobile number.
Neither UBT nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Always ensure you’ve used the correct email address or U.S. mobile number when sending money.
Authentication issues: In some cases, your authenticator might fail on login or you may receive a message saying there is a problem with your bank.
- Log in to your UBTgo account to verify you have the correct login credentials (username, password) and that multifactor authentication is correctly set up. It’s also good to ensure there are no updates to UBT’s Terms and Conditions that require acceptance. If none of these conditions exist, contact your third-party service provider for further support.
- Important note: None of the current third-party account aggregators accept cookies. This means that each login from these aggregators is recognized as a new device triggering MFA every time.
Account issues: The third-party aggregator or service provider cannot find the right account.
- Tip: Try manually linking your account. Some payment companies allow account connection via routing number and account number. If this doesn’t work, contact your third-party service provider for further support.
UBT clients should contact their third-party account aggregator or service provider directly if they experience the any of the following issues:
- Problems linking your UBT account(s) — fails after selecting account
- Ability to display some but not all UBT accounts
- Issues or questions concerning the exporting or downloading of transactions from your UBT account to third-party sites or dashboards
When using account aggregation, it’s important to weigh the convenience and benefits with the inherent risks of sharing your personal credentials and having all your financial information stored in one location. It’s equally important to fully understand the privacy terms and conditions and data security methods of any third-party account aggregation service provider you utilize.
Please note, UBT doesn't support third-party applications utilizing account aggregation with which we do not have a direct relationship. UBT’s security policy also doesn't allow third-party account aggregators to log in on behalf of our customers without their intervention.
Account aggregators register at each financial institution using credentials provided by you, the client. From there, they use “screen scraping” or an application programming interface (API) to gather and display your transaction and balance information. An API provides better security than screen scraping.
Account aggregation is a service provided by some online financial and payment providers that allows their users to consolidate or link personal financial account information from their various online financial relationships. It’s important to note that account aggregation only allows these providers to download past transactions and display balances, not make transactions.
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