Different ways to bank with UBT

At UBT, we understand that life doesn’t always fit neatly into banking hours. That's why we offer a range of convenient options to ensure you can manage your finances whenever and wherever you need. Whether it’s outside of lobby hours, on a holiday, or simply when you can’t make it to a branch location, we’ve got you covered. Here, we’ll explore the various ways you can bank with UBT, such as cruising through the drive-thru, contacting our ultra-helpful Customer Support team, visiting one of our many ATMs, and making the most of UBTgo, our robust banking platform and highly rated app. Let’s jump in!

Drive-thru: Banking from the comfort of your car

When it comes to banking for busy folks, convenience is key, and our branch drive-thrus let you handle your banking needs without ever leaving your car. Whether you’re depositing a check, withdrawing cash, or seeking other assistance from our friendly tellers, our drive-thru services are designed to make your banking experience as seamless as possible.

Some branch drive-thrus are even open a bit longer than the lobby, ensuring you can access our services even when the branch itself is closed. This means you can enjoy great customer service from the driver’s seat, making it easier to fit banking into your busy schedule.

Customer Support: Real people, real help

Sometimes, you just need to talk to a real person. UBT’s Customer Support team is here to help, even after our branches have closed — or before they open. Whether you need assistance with a transaction, help with a debit or credit card, or have questions about our accounts, our Customer Support team is just a phone call or chat away.

Our knowledgeable personal bankers are committed to providing personalized service, have extended hours, and can assist with a wide range of banking needs.

ATMs: Banking on your schedule

Our network of ATMs offers you the flexibility to perform essential banking tasks outside of regular branch hours. From withdrawing, transferring, or depositing cash to checking your balance, our ATMs are up to the job and available 24/7. Even better: At our Union Bank Place location at 13th & O in Lincoln, we've introduced a next-level banking experience with our video ATM.

This video ATM at Union Bank Place combines the convenience of an ATM with the personalized service of a live banker. Also known as an Interactive Teller Machine (ITM), this innovative technology allows you to:

• Complete standard and complex ATM transactions using your debit card
• Engage in a real-time video chat with a UBT teller during branch hours (the video feature is totally optional on your part)
• Enjoy the convenience of an ATM while experiencing UBT’s stellar service

The video ATM also functions as a standard ATM, with video conferencing available if you like. Located in the drive-thru area of the parking structure behind Union Bank Place at 1239 P St., the video ATM is available 9 a.m. to 6 p.m. Monday through Friday, and 10 a.m. to 2 p.m. on Saturdays.

UBTgo: Your bank at your fingertips

UBTgo is our comprehensive online and mobile banking platform, designed to give you control over your finances from the comfort of your home or via your favorite mobile device while on the go using our 4.9 star-rated mobile app. With UBTgo, you can:

• Check account balances and transaction history
• Transfer funds between accounts
• Pay bills and set up recurring payments
• Deposit checks using your smartphone camera
• Monitor and manage your budget with financial tools
• Open new accounts
• Block and unblock your debit card 

Available 24/7, UBTgo ensures that you can handle your banking needs anytime, anywhere. It’s perfect for checking your balance before making a purchase, or those late-night moments when you remember a bill is due.

Stay ahead of your transactions: Plan ahead for holidays

It’s important to remember that holidays can affect banking hours and the processing of transactions. Direct deposits and other common banking transactions may be delayed. ACH transfers, including direct deposits and auto-payments for bills, are postponed until the next business day if they fall on a holiday. Wire transfers, often used in home purchases, are similarly delayed. Even mobile check deposits initiated during a holiday won’t be processed until the following business day. However, internal transfers within the same bank are not affected by holidays.

To avoid any inconvenience, we recommend planning ahead for holiday closures. Drive-thru or customer support may not be available (check our holiday hours page to be sure), but our ATMs are always at the ready. Or why not give yourself a holiday from banking and use UBTgo to schedule payments and transfers in advance?

So many options

However you choose to bank with UBT, you’ll have access to the latest in banking technology and the personalized service you deserve. Our range of convenient banking options ensures that you can manage your finances on your terms. Whether it’s through UBTgo, our Customer Support team, ATMs, or drive-thru services, we’re here to make banking easy and accessible for you.

We invite you to visit Union Bank Place to try out the video ATM or contact our Customer Support team for assistance — tell them we sent you!